Digital transformation projects at financial services and telecoms firms have driven demand for this firm’s virtual assistant software, which is used by banks around the world as well as by National Rail Enquiries and BT. Its V-Person chatbot can answer customer queries on topics such as account servicing and can perform sales functions. Questions can be asked through a variety of platforms, including Facebook Messenger and Amazon Alexa, while the system uses machine learning to improve. Sales grew to £8.4m last year thanks to demand from its partner network. Chief executive Chris Ezekiel, 50, says market demand and geographic expansion will support future growth.

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Company details
Year2018
Rank72
CompanyCreative Virtual
ActivityChatbot developer
LocationEast London
Average 3 year sales growth63.30%
Latest sales £000s*8,400
Staff99
Founded2003
Websitewww.creativevirtual.com

If applicable:

* supplied by company † annualised figure