Fast Track 100

Chey Garland set up her Hartlepool call-centre business in 1997 with 20 staff and one 12-week contract. But she was already an experienced entrepreneur, having started her own credit-management business at the age of 23 with £600 of savings. Today Garland’s company, CJ Garland, faces stiff competition from low-cost foreign rivals. She motivates her staff by running an in-house radio station, called Radio GaGa, and an Ibiza-style cafe bar overlooking a marina. Employees can also take time out from work to act as reading mentors at local schools. Clients such as Vodafone, Egg and Powergen now outsource phone and e-mail customer service inquiries to CJ Garland, helping its sales grow 114% a year from £1.3m in 1998 to £12.6m in 2001, when it employed 1,100 staff.

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Company details
Year2002
Rank21
CompanyCJ Garland & Co
ActivityCall-centre operator
LocationHartlepool
Annual sales rise over 3 years114.22%
Latest sales £000s12,590
Staff1,100
Founded1997
Websitewww.cjgarland.co.uk

If applicable:

* supplied by company † annualised figure