Tech Track 100

Artificial intelligence developed by this London firm was used in lockdown by BT, Sky and Whirlpool to automatically reschedule engineer appointments should household members be self-isolating. The London firm’s team of engineers, linguists and behavioural scientists uses AI and machine learning to produce software that automates conversations between companies and customers, and learns from them. Chief executive Mark Smith, 54, founded the firm in 2009, having previously established the online conferencing company RMR, which floated in 2000. He oversaw sales of £7.9m in 2019.

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Company details
Year2020
Rank92
CompanyContactEngine
ActivityConversational AI technology
LocationCentral London
Average 3 year sales growth51.73%
Latest sales £000s7,910
Staff71
Founded2009
Websitewww.contactengine.com

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* supplied by company † annualised figure