This London firm’s team of engineers, linguists and behavioural scientists uses AI and machine learning to produce software that automates conversations between companies and customers, and learns from them. Chief executive Mark Smith, 53, founded the firm in 2009, having previously established the online conferencing company RMR before it was floated in 2000. Domestic clients include Virgin Media, BT and Sky. Nearly half its £6.7m revenue in 2018 came from international clients, including the telecoms groups Verizon in the US and Telus in Canada, which use its technology to help ensure repair and installation appointments are kept. Amadeus and Beringea invested £2.5m in 2016 to fuel overseas expansion.
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