“You need a PhD just to install the technology”, says Jonathan Craton, founder of Cramer Systems, speaking of next-generation communications systems. The former telecoms software engineer has built his success out of making new telecoms technologies as easy to use as possible for engineers. Despite the downturn in the telecoms sector, the Bath firm has recently won contracts for third-generation mobile services with Hutchison and MMO2 in Britain and its first contract in America.
Sales grew 193% a year from £1.5m in 1999 to £12.6m in 2001. Like many firms in its sector, Cramer has had to cut its staff. From a peak of 255 last year, its numbers have fallen to 200 this year.
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