If you call a business that has installed an intelligent call-queuing system from Elite Telecom, you will be advised on how long you can expect to wait and be invited to call back if the time is too long. The system then memorises your number and places you at the front of the queue when you do call back. Elite Telecom was founded in 2000 by managing director Matt Newing to address the problems faced by call centres. Sales grew 42% a year from £5.1m in 2006 to £14.6m in 2009.
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