When the pandemic struck, this fintech firm, whose platform allows merchants to take payments online via direct debit, had just signed its biggest deal to-date and was on track to enjoy one of its most successful quarters. Following lockdown, it saw a 15% reduction in processing volumes from customers. This led co-founder and chief executive Hiroki Takeuchi, 34, to cut costs, which he detailed on a public blog post to help other first-time founders in similar circumstances. Before the pandemic, the company processed $15bn of payments a year on behalf of 50,000 businesses, such as TripAdvisor and The Guardian. Revenues hit £29.3m last year, when the company raised $98m from investors including GV and Salesforce ventures to fund expansion overseas.
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