John Hays, 64, opened his first travel agency in County Durham in 1980 and now has 43 branches and two call centres in northeast England. Hays employs 300 homeworkers to handle customer enquiries but still books 20% of holidays on the high street, with plans to open more branches across the UK.

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Company details
CompanyHays Travel
ActivityTravel agency
Sales £m141.6
Operating profit £m1.0
Main shareholdersJohn Hays (56%), Irene Hays (44%)

If applicable:

* supplied by Company   † annualised figure   ‡  profit = ebitda