Top Track 250

John Hays, 70, opened his first travel agency in Co Durham in 1980 and now has more than 180 shops and three call centres, which in 2018 booked £1bn of air travel, cruises and accommodation for the first time. The Sunderland-based business has been on an expansion drive in the past year, opening more than 40 branches, some co-owned with local entrepreneurs.

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Company details
Year2019
Rank43
CompanyHays Travel
ActivityTravel agency
LocationSunderland
Sales £m379.8
Operating profit £m9
Main shareholdersJohn Hays (49.99%), Irene Hays (50.01%)
Staff1,315
Founded1980
Websitewww.hays-travel.co.uk

If applicable:

* supplied by Company   † annualised figure   ‡  profit = ebitda