HTK offers personalised, interactive CRM applications using voice and data services, including IVR (Interactive Voice Response), mobile messaging, and telephone speech recognition over secure networks. Clients include O2 and the government, for which it developed an e-voting system in conjunction with BT and Oracle. Founded by Marlon Bowser, the Ipwsich firm has increased its sales 59% a year from £1.3m in 2002 to £3.3m in 2004.
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