This Reading-based business provides specialist resourcing and consultancy services for handling customer complaints and regulatory issues for banks, pension firms and insurance companies. Against a backdrop of increased regulation and media scrutiny, sales rose to £221.4m in 2018. The group is majority-owned by founder David Brownlow, 56, and led by chief executive Matthew Bonfield, 41, who, last year, opened a centre of excellence in Liverpool with the aim of creating up to 600 jobs.
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