Complaints, compliance and regulations are grist to this company’s mill. Claiming to be one of the market leaders in outsourced complaints handling for the financial sector, it says its clients include five of Britain’s top six banks. Huntswood has grown sales 100% a year, from an annualised £4.5m in 2001 to £36.3m in 2004. Founded by David Brownlow and Philip Eaton in 2000 as a spin-off from their professional services firm Woodhurst, it raised a reported £11m from 3i in 2003 in return for a 30% stake.
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