Top Track 250

This Reading business handles customer complaints and regulatory issues for UK banks, pension firms and insurance companies. Increased scrutiny and supervision from regulators helped lift demand for its services, and as a result sales grew 31% to £250.1m last year. The group is led by chief executive Mark Humphries, 45, and owned by founder David Brownlow, 52, and management.

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Company details
ActivityCustomer service provider
Sales £m250.1
Operating profit £m44.0
Main shareholdersDavid Brownlow (56%), management (44%)

If applicable:

* supplied by Company   † annualised figure   ‡  profit = ebitda