This employee-owned retailer has two divisions: John Lewis, led by managing director Paula Nickolds, 46; and Waitrose, run by managing director Rob Collins, 49. Investment in customer mobile apps and delivery services has helped keep revenue stable at £10.3bn. Challenging trading conditions, however, resulted in the staff bonus for each of its employees being cut to 3% of salary — the lowest since 1953. The London-based retailer is led by Sir Charlie Mayfield, 52, who will step down next year when Sharon White joins as new chairman.
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