This company provides call-centre and communication services to the likes of Sky, Microsoft and Bank of America. It claims to manage more than 31m conversations a year, aided by its software, Epicentre. This technology enables call-centre workers to use the customer’s preferred method of communication—be it e-mail, text, telephone or internet. The company was founded in 1998 by chief executive Neville Upton and is based in Richmond, southwest London. It acquired an outsourcing company for an undisclosed sum last year. Sales have risen 43% a year from £17.4m in 2005 to £51.4m in 2008.
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