The employees of this Richmond company have plenty of reasons to come to work, with former England rugby star Lawrence Dallaglio recently appointed as director of motivation. The company provides call-centre and communication services to the likes of Shell, O2 and Microsoft, managing conversations simultaneously across e-mail, phones and the internet. It recently won a contract with Toyota to create a single contact centre for the car company’s British operations. In April it acquired the Essential group which increased its spread to six locations across Britain. Chief executive Neville Upton and his team have grown sales 40% a year from £13.4m in 2004 to £37m in 2007.
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