The Listening Company offers telemarketing, telesales and customer relationship management services from eight multi-media call centres in Britain. It can manage customer interactions by email, phone and internet simultaneously using its proprietary platform, Epicentre. The latest version of this can even be integrated with social networking websites such as Twitter. Founded in 1999 by chief executive Neville Upton and chief operating officer Adrian Ingham, the Surrey business has employed former England rugby captain Lawrence Dallaglio as sales director. Its sales grew 41% a year from £26m in 2006 to £73.7m in 2009.
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