Profit Track 100

This Wrexham firm provides outsourced communications including telephone answering, live chat and digital communications. It handles more than 20 million calls and webchats a year for 21,000 businesses in the UK and US, and its latest innovations help clients to deal with remote working. In 2018, it secured investment from private equity firm ECI, helping it to expand into America, where it acquired two firms last year. It is led by group chief executive Joanna Swash, 48, who oversaw annualised profits of £7 million in 2019.

This profile reflects the company at time of publication and does not reflect any changes that may have subsequently occurred. Fast Track and its sponsors do not endorse, guarantee or recommend investment in any of the companies.

Company details
ActivityOutsourced communications provider
Annual profit growth79.58%
Latest profits £000s†7,035
Latest sales £000s†36,146

If applicable:

* supplied by company † annualised figure ‡ profits = ebitda