Profit Track 100

This Wrexham firm provides outsourced communications including telephone answering, live chat and digital communications. It handles more than 20 million calls and webchats a year for 21,000 businesses in the UK and US, and its latest innovations help clients to deal with remote working. In 2018, it secured investment from private equity firm ECI, helping it to expand into America, where it acquired two firms last year. It is led by group chief executive Joanna Swash, 48, who oversaw annualised profits of £7 million in 2019.

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Company details
Year2021
Rank15
CompanyMoneypenny
ActivityOutsourced communications provider
LocationWrexham
Annual profit growth79.58%
Latest profits £000s†7,035
Latest sales £000s†36,146
Staff722
Founded2000
Websitewww.moneypenny.com

If applicable:

* supplied by company † annualised figure ‡ profits = ebitda