This Wrexham firm provides outsourced communications including telephone answering, live chat and digital communications. It handles more than 20 million calls and webchats a year for 21,000 businesses in the UK and US, and its latest innovations help clients to deal with remote working. In 2018, it secured investment from private equity firm ECI, helping it to expand into America, where it acquired two firms last year. It is led by group chief executive Joanna Swash, 48, who oversaw annualised profits of £7 million in 2019.
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