NEG Telecom has a call-management platform that streamlines incoming phone calls by using intuitive and dynamic routing. Half of its 3,000 clients are part of the NHS – doctors’ surgeries and dental practices, for example – while other customers include schools and businesses. Its school line can cut truanting by sending parents a message if their children have not turned up at school, while surgeries can prioritise calls by assessing levels of risk. Led by managing director Dean Rayment, the Essex company has had sales growth of 175% a year, with revenues rising from £354,000 in 2004 to £7.4m in 2007.
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