Fed up with the multitude of “press the hash key” call centres, NEG Telecom designed a call-management platform that streamlines inbound phone calls by using more intuitive and dynamic routing. It has also developed a conference-call facility so that business meetings can be held without the need to travel. Led by managing director Dean Rayment, the Essex company says it provides services to more than 2,000 corporate, government and NHS organisations and delivered more than 35m phone calls in 2006. Sales have rocketed 266% a year from £354,000 in 2004 to £4.7m in 2006.
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