When you go into your local post office, Argos or Boots and hear a voice saying “cashier number three, please”, you have QM Group to thank. Founded in 1991, the company designs audio- and video-based queue management systems and claims 28m people use its products each month. Sales at the Milton Keynes company grew 41% a year from an annualised £3.3m in 2002 to £6.6m in 2004. Last year QM Group underwent a management buyout backed by Advantage Capital.
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