An inquiry from McDonald’s UK prompted Tom Downes, 58, to set up this business. The fast-food giant was in the market for a communications system for one of its first UK drive-thru restaurants, prompting Downes to develop Quail’s first headset system. The London firm now offers headsets for use across the retail, healthcare, community and restaurant sectors, and has signed up clients such as Lidl, KFC and Ikea. A network of overseas resellers as well as a Dallas office helped international sales hit £5.6m in 2017; it is targeting future growth in Asia and America.
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