Phil Smith sold his house in his home town of Mold in Wales to set up Quality Plus Consulting in west London in 1994. The company offers consulting and software integration services, which help clients such as Sky, HBOS and Virgin Mobile to monitor operators’ performance and conduct on-screen training in call centres. Quality Plus now has offices in both London and Wales, and has boosted its sales 71% a year from £1.2m in 1999 to £3.5m in 2001.

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Company details
Year2002
Rank75
CompanyQuality PLUS Consulting
ActivityCall-centre software provider
LocationFlintshire
Average 3 year sales growth70.95%
Latest sales £000s3,483
Staff24
Founded1994
Websitewww.quality-plus.co.uk

If applicable:

* supplied by company † annualised figure