Phil Smith sold his house in his home town of Mold in Wales to set up Quality Plus Consulting in west London in 1994. The company offers consulting and software integration services, which help clients such as Sky, HBOS and Virgin Mobile to monitor operators’ performance and conduct on-screen training in call centres. Quality Plus now has offices in both London and Wales, and has boosted its sales 71% a year from £1.2m in 1999 to £3.5m in 2001.
This profile reflects the company at time of publication and does not reflect any changes that may have subsequently occurred. Fast Track and its sponsors do not endorse, guarantee or recommend investment in any of the companies.