This Telford business has capitalised on a very modern problem for online retailers. Founders Graham Best, 57, and Phil Smith, 52, teamed up in 2014 to build software that would handle returns and logistics for retailers and give consumers a smoother experience. Now with more than 500 customers worldwide — including Asos and Gymshark — its platform plugs into retailers’ websites, enabling consumers to download a QR code or print out a label to send back unwanted items. Its technology has also been helping businesses make their returns policies more flexible during the pandemic, by facilitating longer return periods and making refunds simpler. BGF invested an undisclosed sum in 2018 to develop its data analytics capabilities, and sales hit £27.3m last year.
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