This Telford business has capitalised on a very modern problem for online retailers. Founders Graham Best, 56, and Phil Smith, 51, teamed up in 2014 to build software that would handle returns and logistics for retailers and give consumers a smoother experience. Now with more than 500 customers worldwide — including Asos and Gymshark — its platform plugs into retailers’ websites, enabling consumers to download a QR code or printed label to send back unwanted items. BGF invested an undisclosed sum in 2018 to develop its data analytics capabilities, and sales hit £16.7m in the same year.
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