Originally a niche business selling British Asians flights to India, Southall Travel now arranges flights and package holidays all over the world and also offers car hire and travel insurance. The travel agent has a wholesale business—The Holiday Team—and offers corporate travel through Applehouse Travel. The key to its success is its call centre, which operates around the clock. Since taking over the family business in 1997 at the age of 24, Kuljinder Bahia has expanded sales to more than £150m while profits have rocketed 118% a year from £658,000 in 2006 to £6.8m in 2009.
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