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For centuries the Western Isles of Scotland suffered from emigration and rural depopulation. But latterly, high-tech companies have turned the tide, offering an alternative to subsidised sheep farming and cloth making for tourists. The biggest employer on Scotland’s Isle of Bute is now Telecom Service Centres (TSC), a call-centre operator set up in 1994 by Lennie Moffat, Hector Cameron, Ewan Gowrie, Harry Summers and Cameron McColl. TSC provides call centres for companies such as One 2 One and Royal Bank of Scotland, handling not only telephone calls but also e-mail and web-based inquiries. The company was established with assistance from the Highlands and Islands Enterprise unit, which seeks to promote economic regeneration in the region. At that time, Bute had an unemployment rate of 17%. Now TSC has helped to cut that to only 7%. Sales at the company have grown 86% a year from £2.4m in 1997 to £15.2m in 2000, when it employed 904 staff. It now has about 1,400.

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Company details
CompanyTelecom Service Centres
ActivityCall-centre operator
LocationIsle of Bute
Annual sales rise over 3 years85.84%
Latest sales £000s15,171

If applicable:

* supplied by company † annualised figure