When Julian Treasure founded “The Publishing Department” (TPD), in 1990, he had two major aims. First, to provide publishing services for technology customers. And second, to create a company culture based on his Zen-inspired notion that the journey matters more than the destination. The company now provides a variety of communication services, such as web sites, and has expanded beyond technology companies to take in clients such as Nike and United Airlines, managing their customer retention programmes. True to TPD’s Zen-like vision, a reflexologist as well as a shiatsu masseuse visit employees in the London office weekly. All employees are part of a share option plan, receive subsidised gym memberships, and are discouraged from working long hours. If a project requires overtime work, temporary personnel are brought in. Recently, the entire 90-person staff enjoyed a three-day, all expenses paid holiday in Marbella, Spain. As one of its largest customers is Microsoft, TPD has an office in Seattle. There are also offices in San Francisco, Germany, and a joint venture in Sweden. Revenues have grown from £2.8m in 1994 to £15.2m in 1997.
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