This family-owned Bolton firm was founded in 1994 by David Speakman and provides customised holiday packages to more than 450,000 clients a year. It has 1,200 self-employed “counsellors”, who offer clients tailor-made holidays, plus 230 staff in the UK and overseas. The firm attributes its success to the recruiting and training of local agents, high levels of customer service and 60% repeat customers. International sales grew 61% a year from £5.9m in 2009 to £15.4m in 2011.
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