Tech Track 100

Unify’s cloud-based contact centre and customer experience platforms are used by businesses such as Addison Lee, Nuffield Health and Holland & Barrett to connect with customers through email, call centres, web chat, AI chatbots and other channels. Its software automates customer service by aggregating customers’ data and directing them to the appropriate tool or contact method, depending on their query and contact history. The company was founded by Russell Attwood, 49, in 2012, after the sale of his former company Call Centre Technology to Capita in 2011. It recorded sales of £5.7m last year.

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Company details
CompanyUnify Communications
ActivityCustomer service software
Average 3 year sales growth69.33%
Latest sales £000s*5,735

If applicable:

* supplied by company † annualised figure