This firm helps to keep other brands’ customers happy by answering their questions via email, LiveChat and on the phone, working on behalf of clients such as Jimmy Choo, New Look and Ugg Australia. Founder Dino Forte, 52, anticipated that there would be demand for such a business because of the rise of online shopping, so he founded Ventrica in 2009. Sales hit £9.4m in 2017 and this year it raised £9m from Mobeus Equity Partners to fund expansion in Europe. It plans to open a contact centre in Holland next year, as well as create another 150 jobs in Southend-on-Sea.